Site slowness (fixed, I think)

wheat's picture

All,

Someone (Pete?) mentioned the site had been slow and I'd noticed the same, so I filed a support ticked with my host. Here was their response:

[quote]
Thank you for emailing in regards to your situation James. I was taking a look at the server history for the 7up webserver. It does appoear that the server was having a few load issues specifically in three Apache Servers. This caused your domain to have timeout issues. Further investigating the issue, it does seem that there was a user that was taking up most of the available connections on the 7up server. Not only did this prevent your website from loading, but it also caused the load on the server to go up.

However, this user has been dealt with and his content has been throttled. Therefore, the load on 7up is back down to regular operating speeds:

7up uptime
11:26:46 up 1 day, 14:42, 3 users, load average: 5.27, 6.33, 5.33

Therefore, you can see that the load averages for the past 1, 5, and 15 minutes are well below the 10.00 threshold. For the sake of good measure, I took the liberty of restarting the Apache Server for you to give bassplaying.com a full refresh. So I do encourage you to take a look at the website on your own end to make sure that it is working for
you as well.

Again, I do apologize profusely for the inconvenience that this has caused you James. If you have any other questions pertaining to this matter, please do not hesitate to email me back and I will be more than happy to give you a helping hand, alright? :)

Thanks!
[name of tech redacted by wheat]
[/quote]

I'd call that pretty great customer service. And the site isn't crawling. They also got back with me really quickly about it.

Wheat

Paul Warren's picture

Hey Wheat. It does seem a

Hey Wheat. It does seem a lot faster today. Who was hogging the band width? I hope it wasn't me! : )

wheat's picture

No, it's a "shared hosting"

No, it's a "shared hosting" environment (read: lots of sites on the same server). He didn't mention who was eating up the bandwidth. But it wasn't us or any of my other sites (thank goodness).

Wheat

bassplaying.com

Great

It seems much faster to me. At first I thought it was my personal computer which seems slow even when I'm not using the Internet. I tried my wife's laptop and had the same problem so I thought that Time Warner who supplies my cable Internet service may have been having problems.

Finally I tried logging on at work which has lightning fast Internet and this site was slow... In fact after I logged in and then clicked "Recent Posts" I would get a new screen and had to log in again.

I wasn't surfing much for other reasons, but when I would come here it was really slow so I would surf to other places.

Glad its picked up speed... kind of missed this place.

By the way... the guy who builds Barker Basses sent me an email. He Googled Barker Bass and got my post here about the Barker I bought. He told me that he really likes this site after looking at it and reading posts... he thinks bassplaying.com's users are nicer to each other than other bass sites with forums. Lee Barker is a genuinely nice guy... he didn't have to take the time to contact me. I have to agree that while we tease each other here... it is a very civil place to hang out.

Pete

wheat's picture

Yeah, your Barker Bass buddy

Yeah, your Barker Bass buddy friended me over on MySpace. We're starting to turn up quite a bit in search results. My review of the TonePort UX2, that headless bass review, our thread on the P-bass special, Thor's DIY bass setup page, and the interviews all get a lot of hits straight from the search engines.

If you see it lagging again, just PM or email me and I'll file a trouble ticket. Dreamhost have been very responsive so far.

I do think we have a nice, civil crew here. I hope we can maintain that as the site grows. But I think we can. The core members of the site set the tone. And all the regulars here, even when they disagree, do so in a respectful, civilized manner. Many of the new folks comment on it. It's a real strength of the site. And long may it be so!

Wheat

bassplaying.com

i agree.....

guess that is why i made BP my home page instead of AB as t used to be......like both but i like here better :-)

besides i am higher up the list in user point here.....hehehe

------------------------------------------
Greg
Http://www.myspace.com/kybassmaniac
Http://www.upthecreekstudios.com

*and it harm none,do what thou will*

------------------------------------------
Greg
http://www.youtube.com/user/BroknDreamsBand
Http://www.facebook.com/brokendreamsband
http://www.reverbnation.com/brokendreamsband
*and it harm none,do what thou will*

Hazz's picture

Only problem I have with the

Only problem I have with the site being slow is when I first log in or try to connect, seems it take a minute or two but once in it moves quite well

Hazz

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"WHAT ARE UUUUU DUUUUUING IN MAA SWAAAMP!!
Musicians Collaboration Studio

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"Carburetors man!! That's what life is all about."
Musicians Collaboration Studio

Fast

Wheat... what you did realy worked IMO. I can move thought BP very quickly now... hence all my recent posts ;)

Hazz's picture

This be a weird one, I log

This be a weird one, I log in and see Paul but NONE of the pages will load. They get to where I should see SOMETHING but nope, just a blank white sheet with the banner across the top.

I leave.
I come back

Paul is gone. the pages are loading faster but still relatively slow and some of the pages are showing up as ALL BLACK with the blue font and links. Tried to open a chat, will do so again after this, and it would not load.

Well, off to see if it is still acting up.

Hazz
--------------------------------------------------------------------------
"WHAT ARE UUUUU DUUUUUING IN MAA SWAAAMP!!
Musicians Collaboration Studio

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"Carburetors man!! That's what life is all about."
Musicians Collaboration Studio

wheat's picture

That's one is so weird and

That's one is so weird and multi-pronged that I'm not sure where to grab hold of it. :) Good gravy. Just oddness. Let me know if it persists. Screenshot it if you can.

Wheat

bassplaying.com

Paul Warren's picture

I think Hazz may be smoking

I think Hazz may be smoking something green and leafy. hahahahaha

Hazz's picture

Do not think it was me, I

Do not think it was me, I tried to log on a little bit ago and the server was down. Now it is running on all cylinders and quick as cat on a hot pan.

Hazz
--------------------------------------------------------------------------
"WHAT ARE UUUUU DUUUUUING IN MAA SWAAAMP!!
Musicians Collaboration Studio

--------------------------------------------------------------------------
"Carburetors man!! That's what life is all about."
Musicians Collaboration Studio

wheat's picture

Yeah, well, we'll always

Yeah, well, we'll always have server outages. That's just the nature of the internet. It had some really strange effects, though.

Wheat

bassplaying.com